AGENTMESH
The Agentic Transformation PART 4 · HOW COMPANIES REBUILD THEIR WORK WITH AGENTS Software can now do real work inside a business process. BEFORE People do the work. Software keeps the records. NOW Agents do the work they are able to. People steer it and review it. Read, draft, check, chase, answer, reconcile, and hand back a result. Companies that rebuild their processes around this run faster and cheaper than the ones that bolt an agent onto the side. Agents deliver. People steer and review. AGENTS DELIVER Read every invoice that comes in Draft the reminder to a late payer Fill in a customer questionnaire Reconcile the numbers Collect a new hire's documents Prepare the quote and the list grows every month PEOPLE STEER AND REVIEW Set the rules and the limits Watch the results Answer what an agent is unsure of Decide the calls that matter Change the process when it should change in charge, with far less time on the routine Strategy & Process teams lead it. The transformation team one process at a time 1 · Pick a process where agents can deliver 2 · Redesign it with agents inside 3 · Run and measure every run on the record 4 · The next process and the one after that The reengineering companies did with software and with outsourcing, done again with agents. Start from a catalog, not a blank page. Business processes, written step by step, with the agent roles that deliver them already defined. Paying supplier invoices 4 steps · 2 agent roles Late payments 3 steps · 1 agent role Customer questionnaires 5 steps · 2 agent roles Onboarding a new hire 6 steps · 2 agent roles Quoting a customer 5 steps · 2 agent roles Working sessions 11 steps · 1 agent role Screening applicants 4 steps · 2 agent roles Closing the month 7 steps · 3 agent roles Support cases 5 steps · 2 agent roles and many more, in every department Redesign the process with agents inside. Paying supplier invoices, as one company rebuilt it Read an agent delivers Check an agent delivers Approve a person reviews and decides Pay an agent delivers Steer a person Your names, your limits, your systems, filled in. What each agent must do, and what it must never do, written down. Every change to the design carries a reason. Agents help build it. THE HELPER AGENT Reads the process with the team Answers questions about it Writes down every decision Fills in what it can from what it knows A transformation project with an agent on the team from day one. BUILDER AGENTS Take a role the redesign needs Build the agent to do it Test it against what the team wrote Hand it back, ready to place Agents building agents, to a written job description, checked before they start. Source the agents you need. An RFP written for agents, answered by delivery groups inside or outside the company. THE ROLE what it must do what it must never do the tests it must pass THE RFP posted on AgentMesh open to builders answers with terms An internal team your own builders An outside firm a delivery group THE AGENT built to the role tested placed You choose the offer, the contract forms, and the agent is checked before it takes the role. Sourcing agents like this is new. It is the whole of Part 5. Run it, on the record. Read an agent delivers Check an agent delivers Approve a person decides Pay an agent delivers A question for a person: "invoice 2's total does not add up" THE RECORD OF THIS RUN what was done · by which agent or person · how long it took · what it cost · what was asked Process by process, the company changes shape. Invoicespeople and agents Late paymentspeople and agents Questionnairespeople and agents New hirespeople and agents Quotespeople and agents Month endpeople and agents Support casesbeing redesigned Applicantsnext Work that took a team days takes hours. Work that was turned away gets done. People spend their time steering and deciding. The transformation team is already on the next process. None of this was possible before. NEW Agents that do business work not chatbots that answer questions, workers that hand back a result NEW A catalog with agents inside business processes, with the roles that deliver each step already defined NEW An RFP for agents sourced like a supplier, from an internal team or an outside firm, tested first NEW Agents that build agents a helper on the team, and builders that make the agent to the written role In short Agents deliver real work inside a business process; people steer and review. Strategy & Process teams lead the change, one process at a time. Start from a catalog of processes with the agent roles already inside. Source agents through an RFP, inside or outside, tested before they start. Run it on the record, measure it, and move to the next process.
THE QUESTION

STAGE 1 OF 4